Position: Customer Service Representative
Location: Santa Ana, CA
Employment Type: Full-time
Job Summary
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing support and solutions to inquiries and issues. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for helping people.
Key Responsibilities

• Customer Support : Answer incoming calls, emails, and chats from customers, addressing questions, concerns, and service issues in a timely and professional manner.
• Problem Solving : Troubleshoot and resolve product/service issues and follow up to ensure customer satisfaction.
• Product Knowledge : Stay up-to-date with our products and services to provide accurate information to customers.
• Documentation : Record customer interactions and transactions in CRM systems to maintain accurate records and follow up on customer interactions as needed.
• Feedback Collection : Gather customer feedback and provide insights to improve customer experience and operational efficiency.

Qualifications

• Education : High school diploma or equivalent; college degree preferred.
• Communication Skills : Excellent verbal and written communication skills.
• Technical Skills : Proficiency in using CRM software, basic computer skills, and familiarity with customer support software.
• Interpersonal Skills : Patience, empathy, and the ability to remain calm under pressure.