Job Title: Front Desk Representative
Location : Santa Ana, CA
Employment Type : Full-time
Reports To : Office Manager/Front Desk Supervisor
Job Summary
We are looking for a friendly, organized, and detail-oriented Front Desk Representative to join our team. This role is responsible for creating a warm and welcoming environment for guests, clients, and employees, while managing a variety of administrative and customer service tasks to support our office operations. The ideal candidate will be the first point of contact for visitors, ensuring a positive experience, and assisting with inquiries in a professional and courteous manner.
Key Responsibilities

• Greet and Welcome Guests : Ensure a pleasant and efficient experience for all visitors, directing them to the appropriate department or personnel.
• Manage Phone and Email Communications : Answer, screen, and forward calls and emails, resolving or escalating inquiries as needed.
• Visitor Management : Maintain visitor logs, issue visitor badges, and ensure compliance with company security policies.
• Administrative Support : Assist with various office tasks, such as data entry, filing, scheduling appointments, and managing calendars.
• Inventory Management : Monitor and order office supplies as needed, coordinating with the Office Manager.
• Customer Service : Address client inquiries and resolve or escalate concerns promptly to ensure client satisfaction.
• Support Internal Teams : Provide administrative support to other departments as required, including document preparation and meeting arrangements.

Required Qualifications

• High school diploma or equivalent; an associate's degree in Business Administration or related field is a plus.
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to handle sensitive information with discretion
• Friendly and professional demeanor