About this job

We are seeking a Customer Experience Specialist to join our team at CarMax. In this role, you will be responsible for providing exceptional customer service by guiding customers through every step of their CarMax journey, from sales transactions to test drives and financing applications. You will also conduct vehicle assessments, manage inventory, handle administrative duties, and create service appointments. This is a high-energy retail sales environment where building rapport with customers and understanding their needs is essential.

Qualifications and Requirements

• Demonstrated exceptional communication and relationship-building skills
• Strong team behaviors including integrity, respect, and fairness
• Ability to balance customer needs and business priorities
• Experience in sales and customer service preferred

Education and/or Experience

• High School Diploma or equivalent
• Valid Driver's License
• Basic skills with Microsoft Office Suite preferred

About CarMax

CarMax is known for delivering honest, transparent, and high-integrity customer experiences in the used car industry. With over 200 locations nationwide, our team of more than 25,000 associates work together to deliver iconic customer experiences. CarMax is committed to training and diversity, and is recognized as one of the FORTUNE 100 Best Companies to Work For®.