Job Title : Associate, Service Provider Management

Location : 111 Sylvan Avenue, Englewood Cliffs, NJ 07632

Department : Business Development Part under North America LMD Business Unit

Job Overview

The Associate for Service Provider Management will be responsible for maintaining strong relationships with service providers, ensuring high service levels, and managing the performance of external vendors. This role requires excellent organizational skills, attention to detail, and the ability to coordinate with both internal and external stakeholders to meet business goals.

Key Responsibilities

• Manage relationships with service providers, ensuring clear communication and alignment on service delivery expectations.
• Monitor and evaluate the performance of service providers to ensure compliance with contractual agreements and company standards.
• Assist in negotiating terms and contracts with new and existing vendors.
• Coordinate service delivery with internal teams to meet business needs and resolve any issues or escalations.
• Track and analyze service provider performance metrics and provide regular reports to management.
• Collaborate with procurement and finance teams to ensure timely payment and invoicing processes.
• Assist in reviewing and updating vendor contracts and agreements to reflect changing business requirements.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• 1-3 years of experience in vendor management, procurement, or a related role.
• Strong organizational and project management skills.
• Excellent communication and negotiation skills.
• Ability to analyze data and provide insights on vendor performance.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with vendor management systems (VMS) is a plus.