Job Summary
The Customer Service Representative will engage with customers to provide information, resolve inquiries related to products and services, and address complaints.
This role requires identifying client issues, offering solutions, and following up as needed. Customer service may involve inbound, outbound, or a combination of interactions.
Key Responsibilities

• Resolve service or billing complaints through activities like merchandise exchanges, refunds, and bill adjustments.
• Contact customers to respond to inquiries or to communicate claim investigation results and adjustments.
• Refer unresolved grievances to designated departments for further investigation.
• Maintain records of customer interactions, including inquiries, complaints, comments, and actions taken.

Required Qualifications

• Strong verbal and written communication skills with keen attention to detail.
• Proficiency in customer service and interpersonal skills.
• Capability to work independently, manage time effectively, and document customer/client information accurately.
• Experience with computer applications such as Microsoft Word and PowerPoint.

Preferred Qualifications

• High school diploma or GED.
• 2-4 years of experience in a customer service-related role.

Education: High School