General Summary:

Installs, maintains and trains users on our client's approved software such as Odyssey, Dayforce, Radley, Concur, O365, and 4D

Principle Duties and Responsibilities:

• Security access profiles and log-on IDs per user manager authorizations.
• Train new employees on our clients IT System.
• Troubleshooting system, software or user issues.
• Training of users to work with new systems and versions.
• Creating and maintaining user documentation for systems software.
• Interacts with customers for customer specific EDI and bar code label requirements.
• Develop customized user training.
• Develops, tests and maintains queries and reports using Data Explorer Intelligent Views, Crystal, Excel and Other Reporting Tools.
• Provide backup support for day-to-day functions as required.

Knowledge, Skill, and Ability Requirements:

• Strong communication, interpersonal and leadership skills.
• Above average analytical and problem solving skills.
• Ability to coordinate and organize multiple priorities simultaneously.
• Ability to train users with varying levels of technical understanding.

Working Conditions

• The Application Specialist will reside in the office, however will be in the plant occasionally. Must be able to adhere to conditions of the plant.

Physical Requirements

• Must be able to remain in a stationary position 90% of the time.
• Must be able to move about inside the office and occasionally in the plant.
• Constantly operates a computer and other office productivity machinery such as calculator, copy machine and printer.
• Must be able to frequently communicate with employees and other individuals in person and telephone.

Education and Experience Requirements:

• Bachelor's degree in business, accounting, MIS or engineering preferred or equivalent experience.

Competencies (Manager without Direct Reports):

• Customer focus
• Building Trust
• Contributing to Team Success
• Decision making
• Facilitating Change
• Follow-up
• Planning & Organizing