We are seeking a motivated and detail-oriented Customer Support Assistant to join our team. In this role, you will manage forecasting and planning, interact with our teams internationally, and handle customer order management and entry.

Responsibilities:

1. Handle forecasting and planning of products.
2. Interact effectively with international teams in India and Brazil.
3. Manage customer orders, including order entry and customer communication via email and phone.
4. Deal with an average of 15 customer orders daily.
5. Collaborate with the supply chain team and warehouse staff.
6. Convert weights from pounds to kilos as needed.

Requirements:

1. Familiarity with supply chain operations and strong partnership skills for effective collaboration with warehouse staff.
2. Excellent communication skills for interacting effectively with international teams and customers.
3. Willingness to learn weight conversion from pounds to kilos.
4. Ability to handle a variable order volume with attention to detail and high level of accuracy.