About InBeat Agency:

InBeat Agency is a global performance marketing agency specializing in micro-influencer marketing, user-generated content (UGC), and paid media management. We work with clients like HelloFresh. Miro, Nestlé, Bumble, and others, delivering innovative solutions that drive performance and measurable results. Our team thrives on data-driven strategies, creativity, and collaboration.

Role Overview:

As the Director of Operations, you will oversee all operational aspects of the agency, ensuring seamless service delivery across Performance Creative & UGC, Paid Media, and Influencer Marketing. You will lead department heads, drive continuous improvement, and ensure alignment with strategic goals. This role is critical for optimizing processes, enhancing client satisfaction, and fostering innovation within the agency.

Key Responsibilities:

• Strategic Leadership : Develop and implement operational strategies to enhance efficiency, quality, and scalability across all service lines.
• Department Oversight : Manage and support department heads, ensuring alignment with agency goals and seamless collaboration between teams.
• Process Optimization : Continuously review and refine processes to improve service delivery, reduce turnaround times, and enhance client outcomes.
• Quality Assurance : Ensure all deliverables meet or exceed client expectations, fostering high client satisfaction and retention.
• Performance Management : Monitor KPIs across departments, identifying opportunities for improvement and driving accountability within the team.
• Talent Development : Mentor department heads, promoting professional growth and building high-  teams.
• Innovation : Champion new tools, technologies, and methods to keep the agency at the forefront of industry trends.

Key Skills & Qualifications:

• Proven experience in agency operations, preferably within performance creative, UGC, paid media, or influencer marketing.
• Strong leadership and people management skills, with the ability to motivate and align diverse teams.
• Expertise in process optimization, project management, and cross-department collaboration.
• Analytical mindset with a track record of driving operational efficiencies and achieving measurable outcomes.
• Exceptional communication skills for liaising with department heads, clients, and senior stakeholders.
• Adaptability and problem-solving ability in a fast-paced environment.

Success Metrics:

• Improved operational efficiency and reduced turnaround times.
• High client retention and satisfaction scores.
• Consistent achievement of KPIs across all service lines.
• Growth in service delivery capacity without compromising quality.