PRIMARY DUTIES AND RESPONSIBILITIES:

Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.

Respond to assigned tickets.

Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.

Acts as the front-facing support liaison for all desktop-related support issues.

Provides support documentation for Tier 1 Service Desk.

Collaborates with higher level technical areas on planning and issue resolution.

Prioritize work load to appropriately respond to customer needs and demands.

Acts as a liaison between customers and senior technical staff Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.

Perform other duties as assigned.

Skills: CRITICAL SKILLS AND EXPERTISE:

Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.

Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.

Strong customer service skills, including written and verbal communication skills.

Ability to prioritize work load to appropriately respond to customer needs and demands.

The employee is expected to provide support documentation for Tier 1 support staff.

Keywords:

Education: PREFERRED EDUCATION/EXPERIENCE:

Degree in a field of study with desktop support experience in an enterprise environment preferred.

MINIMUM EDUCATION/EXPERIENCE:

High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.