Field Service Mgr (Civil/I&R/QA)

job
  • AFL Global
Job Summary
Location
Victoria ,BC B8P
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Dec 2024
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Job Description
Responsibilities:

  • Ensure quality of service, customer experience, and community engagement within supported areas.
  • Manage and direct the activities of technicians to ensure compliance with established processes and procedures.
  • Ensure that services offered meet customer expectations and align with organizational goals.
  • Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
  • Identify and resolve roadblocks and escalate issues to ensure timely resolution.
  • Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching.
  • Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site/field inspections.
  • Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards.
  • Conduct ongoing quality checks of performance and conduct regular site visits to meet with the crew. Ensure a minimum of 12 site visits per day to maintain standards and offer support and feedback directly on-site.
  • Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance - emphasize the importance of recognition and encourage team-building activities.
  • Maintain confidentiality of sensitive information to protect organizational values.
  • Perform other administrative and miscellaneous duties as requested or assigned.
  • The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities to add value to job accomplishments.


Required Skills:

  • Leadership: Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
  • Flexibility: Openness to change, adaptability to new information and unexpected obstacles.
  • Detail-oriented: Excellent attention to detail and ability to follow through on assigned tasks.
  • Independence: Capability to work well with limited supervision.
  • Analytical Thinking/Problem Solving: Proficiency in complex reasoning and analysis.
  • Results-focused: Driven to achieve goals and targets.
  • Interpersonal skills: Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
  • Adaptability: Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.


Experience and Qualifications:

  • Minimum of 3 years of technology industry experience.
  • At least 3 years of experience of managing large teams.
  • Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).


Required Qualification:

  • Bachelor's degree or equivalent experience.
  • Preferred degree: Technology, Engineering, Telecommunications, or Management.


Working Conditions:

  • Combination of field and office environment.
  • Shifts work (day, evening, weekends and statutory holidays) as assigned.
  • Working from the office for two days per week, with the remaining three days dedicated to conducting site visits.
  • Permanent full-time position.
  • Travel may be required on a limited basis.
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