Sales Operations ManagerLocation: Sacramento, CA | Full-time, On-site (Monday-Friday)

The Maclean Group LLC ("Maclean Health") is an ISO 9001:2015 certified medical and pharmaceutical products wholesale distributor. We specialize in delivering innovative medical technologies and supplies to both government and private healthcare partners. As part of our commitment to providing exceptional customer service and operational excellence, we are expanding our team to drive process improvements across multiple functions.
The Opportunity:

We are seeking a Sales Operations Manager to support initiatives aimed at enhancing our procurement, compliance, and logistics operations, with a strong emphasis on customer satisfaction. This role will focus on integrating automated solutions with current workflows to improve efficiency, accuracy, and overall service quality. The right candidate will bring a customer-centric approach, a strong background in operational oversight, and experience in optimizing processes through technology, particularly within federal contracting environments.
Key Responsibilities:

• Collaborate with cross-functional teams to streamline procurement, compliance, and logistics processes, prioritizing efficiency improvements while maintaining a high standard of service to customers.
• Enhance the customer experience by ensuring timely and accurate order processing, seamless logistics operations, and proactive communication with internal and external stakeholders.
• Utilize technology solutions, such as Salesforce, EDI, and other tools, to optimize workflows, improve responsiveness, and maintain transparency for customers.
• Partner with procurement and logistics teams to guarantee smooth supply chain operations, including vendor management and on-time order fulfillment, aligning with customer expectations.
• Ensure compliance with regulatory requirements and internal policies, keeping processes transparent and reliable for both federal and private contracts.
• Act as a champion of customer service excellence, identifying opportunities to improve processes that directly impact client satisfaction without disrupting current workflows.
• Collaborate with other departments to align operational strategies with company-wide goals for efficiency, innovation, and service quality.

Qualifications:

• 4+ years of experience in operational management, procurement, or compliance, with a focus on process improvement, customer satisfaction, and technology integration.
• Familiarity with automation tools, CRM systems (e.g., Salesforce), EDI, and workflow management tools.
• Experience in federal government contracting (VA, DoD) is highly desirable.
• Strong organizational skills, with the ability to handle multiple projects and shifting priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Google Workspace; familiarity with QuickBooks is a plus.
• Associates degree or equivalent job experience; advanced education is a plus.

Why Join Us?

This role offers a unique opportunity to enhance key business operations while playing a pivotal role in delivering exceptional service to our healthcare partners. By driving innovative solutions and optimizing processes, you'll directly contribute to the satisfaction of our customers and the success of our company.

Salary Range: $75,000 - $90,000 per year, commensurate with experience and qualifications.

Maclean offers extensive benefits, including:

• Health Plans
• 401(k) Retirement Plan with employer match
• Life Benefits
• Generous Paid Time Off (PTO), including vacation, sick leave, and company holidays