Job Functions & Responsibilities
• Primarily responsible for management of the PMO Controller function and its Controllers, providing inisght and guidance to the PM team. Focus on meeting deadlines and commitments, including communications with stakeholders, etc.
• Act as the bridge between the PMO and the project team. Manage the IT documents, repository and other collateral, (schedule, tasks, cost, changes/risks/issues) upholding the IT PMO processes, procedures, and tools.
• Monitor the portfolio and and be responsible for dashboard reporting and metrics.
• Recognize problems or situations that are or may impact Project Delivery. Work cross-functionally to resolve issues, mitigate risks and implement changes.
• Manage the project with realistic resource plans for all phases of the project including the handover to production support.
• Assess impact of technology requirements and constraints on the project scope.
• Ensure the PMO employs the IT solution delivery processes, procedures, and toolsets (DevOps, configuration management, change management) to deliver stable, hardened, and scalable solutions.
• Manage IT project financials - project budget and forecast for IT external resources, hardware, software, labor.
• Ensure the solution and the team follow IT ITIL/ ITSM standards, Enterprise Architecture, Cyber Security standards/policies, and other technical standards.
• Fulfill requirements for the IT PMO and IT Governance process including PPM Pro entries, project documentation standards, project reviews, gate promotions as defined in the IT PMO Playbook.
• Work collaboratively with program teams, project teams, various IT teams, and related business unit staff to maintain thorough knowledge of the project objectives.
• Promote and maintain communication between project team members and stakeholders and manage expectations. Prepare correspondence, presentations and/or reports as required. Follow-up on correspondence and outstanding requests for resolutiurthe

Skills
• Understand the software development process and experienced in IT project management methodologies (Agile, Waterfall, hybrid) and IT solution delivery processes, procedures, and toolsets (DevOps, configuration management).
• Strong and tested project management skills including: Customer relationship management, Sponsor expectation management, Risk management, Change Management, Vendor Management.
• Understand data governance, management & quality.
• Organized, good communicator, deadline driven, team builder, leader, planner, problem solver, and agile.
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
• Superior interpersonal skills, conflict resolution, and negotiating skills, to ensure open communication across project teams. Ability to handle broad-based, often complex, communication for internal and/or external audiences. Ability to diffuse emotionally charged situations and use them to constructively build a greater shared commitment to end goals.
• ServiceNow, PowerBI and DevOps experience a plus
• Ability to work cross-functionally to solve problems and implement changes, analyze decisions and actions for their support of the larger area's strategic direction; and work with senior management to resolve more complex problems.
• Outstanding record of project management success, both in results achieved and in use of professional methodology.

Education & Certifications
• Bachelor's Degree in a technical or business discipline. An advanced degree is preferred.
• Project Management Certification is preferred.
• Minimum 5 years of increasingly responsible experience, including experience successfully managing various projects