About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

IntouchCX is seeking an innovative, results-oriented, experienced leader for the Vice President of Sales position. The ideal candidate will be responsible for developing key growth sales strategies, tactics and action plans while meeting and exceeding sales quotas in order to take our Growth and Sales department to the next level.

As Vice President of Sales, You Will...

• Prospect and build highly qualified pipeline based on developing a deep understanding of IntouchCX solution offerings and the business needs of the company
• Work collaboratively with Sales & Growth Team to achieve high levels of productivity and excellence in solution development
• Build an effective and high performing team, providing leadership development, performance management, and scalable team infrastructure
• Develop and drive key sales strategies or initiatives
• Establish and maintain key customer relationships
• Identify where improvements can be made and develop sales plans and strategies to achieve set goals
• Deliver value-based solutions by developing, communicating and driving effective strategies based on valid, customer-specific value criteria
• Manage contracts and agreements to ensure that expectations are being established, communicated, and met
• Develop, maintain, and share perspectives on the competitive landscape as they relate to customer experience strategies and product/service strategies
• Possess a strategic understanding of multiple market spaces and leading trends to proactively identify issues/opportunities/solutions
• Develop strong, collaborative relationships at all levels and work closely with cross functional leaders

As Vice President of Sales, You Have...

• Post-secondary degree, or certificate, with a focus in a related discipline
• Minimum 8+ years sales/account management experience directly in the contact center or related industry
• In-depth knowledge of selling strategies and methods, as well as employee motivation techniques
• Ability to work collaboratively with internal stakeholders
• Demonstrated strong interpersonal and communication skills
• Work effectively within a diverse sales team
• Highly motivated, self-starter with strong business acumen and negotiation skills
• Superior organizational skills and the ability to follow through
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Strong working knowledge of the company's products, competitive products, and the market
• Proven track record for sales success and hitting productivity targets

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Vice President of Sales:

• Competitive salary ranges from $150,000 CAD (dependent on experience, certifications, and portfolio)
• Supplemental pay types: Bonus & Commission Pay
• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
• Advanced development trainings
• Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
• Amazing career growth opportunities