Job Overview
We are seeking a friendly and professional Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring an exceptional dining experience. Your ability to communicate effectively and provide outstanding customer service will be essential in managing guest reservations and seating arrangements.

Responsibilities

• Greet guests warmly as they arrive and provide them with menus.
• Manage the flow of guests into the restaurant, ensuring efficient seating arrangements.
• Utilize a POS or other point-of-sale systems to manage reservations and waitlists.
• Assist guests with inquiries regarding menu items, specials, and restaurant policies.
• Maintain cleanliness and organization of the host/host area.
• Communicate effectively with kitchen staff and servers to ensure timely service.
• Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
• Support guest services by addressing any concerns or requests promptly.

Experience

• Previous experience in hospitality or customer service roles is preferred, particularly in a restaurant or hotel setting.
• Familiarity with any POS or similar point-of-sale systems is a plus.
• Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to work well under pressure in a fast-paced environment while maintaining a positive attitude.
• A passion for providing excellent guest services and enhancing the overall dining experience.

Join our team as a Host/Host and play a vital role in delivering exceptional hospitality to our valued guests!