About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.nnPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at Position of Onboarding & Implementation Lead is responsible for managing the onboarding, implementation, training, and support of Transdev’s key operational systems. The position requires the ability to managemultiple onboarding and implementations projects and is critical in the overall success of Transdev Operations.nnThis role is centered in Lombard, Illinois; however, qualified applicants residing in other locations will be considered.nnSalary Range: $62,200-$77,000 annuallynnProject ManagementnnServe as the primary project manager to Transdev locations while coordinating multiple, simultaneous implementations of operational applications including MobiServices, TKP and VDS.nnEffectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion.nnTrainingnnDevelop training material, guides, standard operating procedures, checklists, and curriculum that supports new users as they develop proficiency withTransdev applications during the implementation period.nnImplement a standard training plan that deploys a variety of asynchronous and live/virtual instruction methods.nnProvide user training and onboarding that bolsters the effective use of the software, operations, and best practices across all Transdev locations.nnMonitorsoftware usage complianceand address any gaps through targeted interventions and feedback.nnProduct ConfigurationnnShare Transdev's standard rules and processes for using operational applications and all relevant instructions on how to access documentation and help after the implementation period.nnWork cross functionally with internal teams to resolve and report technical product issues, test new features, and communicate updates to Transdev locationsnnWork with Transdev locations to identify and configure specific business rules for contractual and legal compliance. Collaborate with Business Solutions to configure customizations during the implementation period, and train local staff on how to use them.nnOnboarding/Customer SuccessnnPrepare Transdev locations for a successful application launch and adoption period.nnUnderstand existing processes and recognize and propose changes to improve quality of service and accelerate timelines as well as share best practices and product knowledge with peers and team members.nnElicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation.nnSkills and Knowledge RequirednnHas a blend of technical experience and people skills, excelling at managing relationships that are technology focused to create business efficiencies.nnAbility to listen attentively to customer (stakeholder) inquiries and concerns and resolve them completely.nnAbility to translate and effectively communicate broad operational concepts into actionable information.nnAbility to customize training materials to effectively teach employees with different skills, abilities and motivation levels.nnAbility to work independently and unsupervised with sharp critical thinking and problem-solving skills.nnHas a sense of urgency, is action-oriented and results driven.nnWorks well in both individual and team environments.nnExcellent oral and written communication skills.nnMust have the ability to prioritize and deal with time pressures and daily system problems.nnThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.nnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.nnTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.nnDrug-free workplacennIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.nnCalifornia applicants: Please Click Here for CA Employee Privacy PolicynnJob Category: Administrative / Clerical / Payroll / HR / AccountingnnJob Type: Full TimennReq ID: 3753nnPay Group: NF2nnCost Center: 818nnThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.nnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.nnTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.nnDrug-free workplacennIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.nnCalifornia applicants: Please Click Here for CA Employee Privacy Policy.nnAbout TransdevnnCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.nnPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.