Overview :

We are seeking a proactive and skilled Facilities Manager to oversee the efficient operation, maintenance, and optimization of our facilities while ensuring exceptional client and team experiences.

Responsibilities

1. Technical and Operational Management

• Oversee building systems (HVAC, electrical, plumbing) and ensure proper functioning.
• Optimize space usage to enhance productivity and comfort.
• Ensure compliance with health, safety, and environmental regulations.
• Manage budgets for repairs, utilities, and maintenance, implementing cost-control measures.
• Monitor and optimize energy usage to reduce costs and environmental impact.

2. Customer Relationship Management (CRM)

• Use CRM tools to manage client data, monitor interactions, and streamline workflows.
• Oversee client onboarding and ensure smooth integration into facilities.
• Track client operations and deliver performance reports on satisfaction and usage trends.

3. Project and Vendor Management

• Lead initiatives such as office renovations, system upgrades, and construction projects.
• Negotiate and manage contracts with vendors and service providers.
• Identify and mitigate risks to ensure seamless facility operations.

4. Leadership and Communication

• Manage and motivate maintenance, custodial, and administrative staff.
• Communicate policies, updates, and project status clearly to stakeholders and clients.
• Resolve conflicts and ensure a positive, service-oriented experience for all facility users.

5. Technology and Data Analysis

• Use facility management software to track maintenance, space planning, and resources.
• Analyze CRM and building system data to inform decisions and improve operations.
• Leverage smart building technologies to enhance efficiency.

6. Personal Attributes

• Detail-oriented with strong problem-solving and decision-making skills.
• Adaptable and proactive in anticipating needs and resolving issues.
• Focused on continuous improvement and operational excellence.

Qualifications

• Proven experience in facility management or a related field.
• WeWork, Regus or similar shared workspace experience a huge plus.
• Proficiency in facility management software and CRM tools.
• Strong technical knowledge of building systems and safety regulations.
• Excellent leadership, communication, and organizational skills.
• Budget management and project oversight expertise.