We are seeking skilled and motivated Customer Service Representatives. The ideal candidates will provide high-quality customer support, demonstrating excellent communication skills and a commitment to customer satisfaction.
Responsibilities:
Handle customer inquiries and requests through multiple communication channels, including phone and email
Provide accurate and timely information about products, services, and company policies
Maintain detailed and accurate customer interaction record
Resolve customer complaints and issues efficiently and professionally
Escalate complex issues to appropriate senior team members or management when necessary
Participate in team meetings and training sessions to continuously improve service skills
Support team members and contribute to a positive work environment
Meet and strive to exceed established performance metrics
Working hours: 8:00 AM - 5:00 PM
Skills:
Previous experience working in an office environment preferred
Previous sales and/or customer service experience preferred
Education:
High School
Experience:
1-4 years
Qualifications:
1-4 years of customer service experience
Advanced verbal and written communication skills
Ability to multitask and prioritize customer requests effectively
Professional demeanor and positive attitude
High school diploma or equivalent
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Basic computer proficiency
Comfortable using computer and phone systems simultaneously
If you have the skills and meet the requirements for this type of position, go to to submit an online application and your resume. For more details, please call (217) 359-4488.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Handle customer inquiries and requests through multiple communication channels, including phone and emailProvide accurate and timely information about products, services, and company policiesMaintain detailed and accurate customer interaction recordResolve customer complaints and issues efficiently and professionallyEscalate complex issues to appropriate senior team members or management when necessaryParticipate in team meetings and training sessions to continuously improve service skillsSupport team members and contribute to a positive work environmentMeet and strive to exceed established performance metrics
experience
1-4 years
skills
Previous experience working in an office environment preferredPrevious sales and/or customer service experience preferred
qualifications
1-4 years of customer service experienceAdvanced verbal and written communication skillsAbility to multitask and prioritize customer requests effectivelyProfessional demeanor and positive attitudeHigh school diploma or equivalent Proficiency in Microsoft Office Suite (Word, Excel, Outlook)Basic computer proficiencyComfortable using computer and phone systems simultaneously
education
High School