Join Our Medical Call Center Team - Where Every Call is a Step Toward Better Health!
If you have 2 years of experience as a Call Center / CSR in the medical field and are looking for a REMOTE position.- APPLY TODAY!!
Must submit resume to be considered for the position.
Responsibilities:
Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles
Respond to customer inquiries with timely and accurate information
Uses person-centered techniques in all participant interactions
Receives inquiries about services, how to enroll on the program, and program guidelines and requirements
Provides information on self-direction to assure that each individual can make informed decisions about their care
Assists individuals in completing paperwork or understanding program requirements
Represents company in all interactions with the public by providing quality service to internal staff and external clients.
Ensures privacy of our customers remains the utmost importance
Initiates required action for response to caller requests, including the need for additional support by other staff or requests for documents, and communicate such requests to the proper department
Recognizes the need for additional services required by the caller
Ensures the satisfaction of callers and professional handling of difficult or unusual situations
Conducts follow-up phone calls for quality and satisfaction
Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department
Accesses company software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records
Requires additional duties as assigned
Reports directly to the Customer Service Supervisor
Adhere to all remote work policies and procedures
Working hours: 8:00 AM - 5:00 PM
Skills:
CRM experience and/or Medicaid experience a plus
Bilingual skills a plus
Education:
High School
Experience:
1-4 years
Qualifications:
Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and:
One year of experience performing customer support activities, preferably in a call center
Working knowledge of contact with the public and telephone; modern office procedures and methods
Good verbal and written communication skills
Ability to electronically document records to a web-based chart
Intermediate skills with Microsoft Office, email, and internet
Good problem-solving and listening skills
Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results
Skill in the operation of a variety of office equipment, including computer and networks
Must be able to pass criminal background check.
Must submit resume to be considered for the position.
APPLY TODAY!!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication stylesRespond to customer inquiries with timely and accurate informationUses person-centered techniques in all participant interactionsReceives inquiries about services, how to enroll on the program, and program guidelines and requirementsProvides information on self-direction to assure that each individual can make informed decisions about their careAssists individuals in completing paperwork or understanding program requirementsRepresents company in all interactions with the public by providing quality service to internal staff and external clients. Ensures privacy of our customers remains the utmost importanceInitiates required action for response to caller requests, including the need for additional support by other staff or requests for documents, and communicate such requests to the proper departmentRecognizes the need for additional services required by the callerEnsures the satisfaction of callers and professional handling of difficult or unusual situationsConducts follow-up phone calls for quality and satisfactionParticipates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service departmentAccesses company software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case recordsRequires additional duties as assignedReports directly to the Customer Service SupervisorAdhere to all remote work policies and procedures
experience
1-4 years
skills
CRM experience and/or Medicaid experience a plusBilingual skills a plus
qualifications
Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and:One year of experience performing customer support activities, preferably in a call centerWorking knowledge of contact with the public and telephone; modern office procedures and methodsGood verbal and written communication skillsAbility to electronically document records to a web-based chartIntermediate skills with Microsoft Office, email, and internetGood problem-solving and listening skillsMust exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive resultsSkill in the operation of a variety of office equipment, including computer and networks
education
High School