About:

Habibi is a lush French Moroccan supper club on the Miami River waterfront. The destination restaurant, bar, and lounge evoke a royal escape to the French Moroccan Riviera while drawing on vibrant bites, cocktails, and an enchanting nighttime scene. The restaurant has a capacity of 200 and will include an outdoor patio with plans for sunset parties and a bar adorned with hookahs that will also feature a one-of-a-kind tableside hookah service with customized infusions and flavors. Nightly shows of roving belly dancers, contortionists, and percussionists who will circle the dining room will enhance the nightlife-as-theater experience. 

The menu encompasses a variety of tasty continental and Middle Eastern shareable dishes appealing to a broad range of palates. The bar program at Habibi draws on the North African and Mediterranean lifestyle, showcasing unique ingredients and flavors that induce a strong sense of place. 

Position Overview

The Maitre'd at Habibi ensures exceptional guest service and smooth restaurant operations. They oversee the front-of-house staff, manage reservations, coordinate seating arrangements, and handle guest inquiries and complaints. The Maitre'd plays a crucial role in maintaining the restaurant's reputation for high-quality service and ensuring an unforgettable dining experience for our guests.

Key Responsibilities

• Guest Relations:
• Greet guests as they arrive and thank them as they leave.
• Ensure guest satisfaction by addressing any concerns or complaints promptly and professionally.
• Assist guests with special requests and accommodations.
• Reservations Management:
• Manage and organize restaurant reservations through the booking system.
• Coordinate with the kitchen and service staff to ensure timely and efficient seating.
• Maintain accurate records of reservations, guest preferences, and special occasions.
• Seating Coordination:
• Assign guests to tables and optimize seating arrangements based on server sections and guest preferences.
• Monitor and manage table turnover to maximize restaurant capacity and guest satisfaction.
• Coordinate with the kitchen and service staff to ensure a smooth flow of service.
• Staff Supervision:
• Supervise and train front-of-house staff, including hosts/hostesses and servers.
• Schedule and coordinate staff shifts and breaks.
• Ensure staff adherence to restaurant policies, procedures, and standards of service.
• Communication:
• Maintain open and effective communication with the kitchen and service staff.
• Relay important information, such as special requests or dietary restrictions, to the appropriate team members.
• Coordinate with management on daily operations and special events.
• Administrative Tasks:
• Manage the restaurant's waiting list during peak hours.
• Prepare and present daily reports on reservations, seating, and guest feedback.
• Assist in maintaining the cleanliness and organization of the host/hostess stand and front-of-house area.
• Other duties as required 

Requirements

• Previous experience in a similar role in a high-end restaurant or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in reservation management software and basic computer skills.
• Knowledge of food and beverage offerings, as well as restaurant operations.
• Ability to work evenings, weekends, and holidays as required.

• Professional demeanor and appearance.
• Strong leadership and team management skills.
• Ability to remain calm and composed in high-pressure situations.
• Passion for delivering exceptional guest service.
• Attention to detail and commitment to excellence.