Role: Deskside Support Technician

Location: Minneapolis, MN

Mode of Hire: Full Time

Skills Required:-

• Associates Degree or bachelor’s degree in Information Technology or equivalent work experience

• 2+ years prior deskside support experience

• Experience should be hands on support as opposed to phone support

• Experience with Desktop Break/Fix

• Experience with MS Windows 7-11

• Experience with MAC OS

• Experience with office technology (MS Office 365, Web-based Applications, One Drive).

• Install, move, add, changes (IMAC), build, configuration, and software support

• Experience in large corporate technical support environment

• Experience with ticketing tools – ServiceNow

• Experience providing excellent Customer Service and face to face hardware support to customers