Role: Service Desk Support

Experience: 2+ years

Location: Charleston, WV

Mode of Hire: Full Time

We at Coforge are hiring Service Desk Support with the following skillset:

• Provide Level 2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process service requests via phone, e-mail and chat.
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.