Job Title : Service Desk Technician

Role : Fulltime

Experience : 2-4 years

Skills : software, hardware and basic network troubleshooting

Location : Sioux Falls, South Dakota

We at Coforge are hiring service desk technician with the following skillset

• Provide Level 1 and 2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.

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