About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Job Description:

Key Responsibilities

Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems ingestcapture servers QC and transcode platforms

Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency

Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions

Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime

Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues

Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues

Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility

Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction

Document all technical issues and resolutions in a clear and concise manner

Requirements

Two years of experience in a technical support role

Proven ability to support video digitization encoding and transcoding platforms

Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams

Proficiency in Windows Server and OS

Knowledge of audio video codecs and formats

Familiarity with MAMPAM systems and metadata management

Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS

Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence

Experience with cloud based storage and processing platforms such as AWS or Azure is a plus

Familiarity with database management systems such as PostgreSQL or MS SQL is a plus

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.