Duration: Long-term contract to hire opportunity

Location: Chicago, IL 60606

Pay: $21-24/hr – paid weekly on W2

Schedule : Standard Mon-Fri 8AM-5PM schedule

Position Overview:

• Resolve and respond to customer issues
• Effectively and efficiently apply predefined resolution frameworks, specialized IT system tools with the application of appropriate IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
• Responsible for the management of asset inventory in compliance with defined asset management processes
• Act as resolution point for complex business systems concern and issues
• Maintain, monitor, and administer related computing environments, including directories, systems software, applications software, and management tools
• Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations
• Work with the Operational Analyst team to resolve and communicate resolutions to customer inquiries, escalating issues as needed
• Communicate frequently with Management, working to develop personal skills and abilities

Qualifications

• 3+ years of previous IT Desktop/Helpdesk support expeirence
• A+ certification is preferred
• Excellent customer service and communication skills