Position Overview

The Receptionist is responsible for managing calls coming into the main phone line of the assigned unit and Receptionist group, receiving, and distributing mail, as well as additional administrative duties to support the office.

Essential Duties and Responsibilities

• This important position serves establishes the "first impression" of our successful, rapidly growing organization and is the first line of contact for NXTThing - this role directs / receives / distributes a high volume of incoming calls into our main telephone number.
• Distribute critical information via the agency management system
• Manage inventory of all office supplies and place approved orders for replenishment as needed
• Performs all other general administrative related duties as assigned
• Responsible for receiving, processing, and distributing physical and electronic mail as needed
• Meet and greet visitors including employees, new colleagues, executives, and clients

Qualifications

• Related work experience with customer service responsibilities
• Microsoft Office including PowerPoint, Word, Excel, Outlook, Adobe.
• Excellent verbal communication skills
• Ability to multi-task in a fast paced and deadline driven environment
• Must be able to maintain a high level of professionalism and a positive service attitude
• Can handle sensitive information with the highest degree of integrity and confidentiality
• Strong attention to detail and excellent organizational skills required
• Exceptional customer service skills, over the phone and in person, with our customers and internal departments
• Flexible, friendly, outgoing team player with a sense of urgency and problem-solving skills