Our client working in the healthcare industry is hiring for a Manager of Workplace Operations to join their team on a 18 month contract. This is an exciting contract opportunity working in a hybrid model leading a large relocation project.

Reporting to the Executive Director, the manager oversees workplace operations, including facility management, physical security, business continuity, and reception. They develop annual operational plans, contribute to long-term corporate strategies, and support decision-making to enhance organizational operations and employee wellbeing.

Key Responsibilities

• Lead, coach, and motivate the Workplace Operations team to achieve operational goals aligned with corporate strategy.
• Provide clear direction, monitor performance, offer feedback, and support professional growth.
• Foster collaboration with internal and external stakeholders.
• Develop and execute annual operational plans based on real estate, financial, and operational analysis.
• Forecast budgets, manage expenses, and identify cost-saving opportunities.
• Oversee multi-year plans and financial reporting.
• Maintain and enhance the BCM Program to meet ISO certification standards.
• Provide training and support for continuity plans and act as a key member during activations.
• Manage office space allocation, lease negotiations, and landlord communications.
• Plan and execute office moves, renovations, and maintenance projects.
• Oversee the acquisition of supplies, furniture, and equipment.
• Manage RFP/RFQ processes and collaborate with vendors for facility projects.
• Oversee reception, mailroom, and other support functions.
• Develop and implement policies for records management and emergency preparedness.
• Ensure office security and maintenance meet ISO and organizational standards.
• Work with other departments to address operational needs and support corporate initiatives.

Qualifications

• Bachelor’s degree in Business, Public Administration, or equivalent experience.
• 5-8 years of relevant experience in facility management, security systems, and corporate support services.
• 3+ years of team management experience.
• Expertise in strategic planning, business continuity, and project management.
• Experience with RFPs, lease negotiations, and space planning is an asset.
• Familiarity with BOMA standards and budget management is an asset.
• Strong communication, problem-solving, and interpersonal skills.
• Fluency in English required; bilingualism (English/French) is an asset.
• Willingness to travel and provide on-call support for emergencies.