Candidate Requirements/Must Have Skills:

1) Proficiency in both French and English (verbal & written)

2) 3-4 years of previous experience in a customer service/ administrative role

3) Previous experience in an in-office/hybrid working arrangement

4) Previous exposure to being measured against KPIs

Soft Skills

• Effective time-management skills *

• Ability to deal with a wide variety of personalities in a professional manner • Positive relationship builder • Ability to work independently and within a team • People who assume responsibility and take ownership • Ability to thrive in a lively working environment and manage multiple tasks*

Nice-To-Have Skills:

- Knowledge of Canadian retirement products is preferred but not required

- Some understanding of financial services concepts

Education:

Post-secondary education is preferred or equivalent work experience.