This role is open for hybrid candidates only - must be local to Philadelphia, PA.

Cash Applications Analyst Job Summary:

• Using established procedures to correctly identify and input premium & non-premium payments into the corresponding systems
• Perform required cross-checks to ensure quality and integrity of data entered.
• Ensure proper MAR and internal controls are utilized for all tasks completed
• Utilize various systems to research payments received in-house or presented via bank imaging tools.
• Collaborate with internal business partners such as Accounting, Billing, and AR to ensure payments are allocated and/or reconciled appropriately
• Build relationships with external business partners to include bank vendors in research and resolution of payment issues
• Understand the time constraints and deadlines associated with payment research and application to ensure all Service Level Agreements (SLAs) are met
• Complete batching and prepping of incoming mail in alignment with internal controls
• Ensure timely research and application of payments generated on daily exception report in alignment with peak and off-peak periods
• Complete daily reconciliation of premium receipts and resolve variances as required
• Insight into the types of payment adjustments, their use, and customer impact
• Understanding of how daily deliverables impact internal and external business partners as well as the overall customer experience
• Research and complete inquiries in accordance with internal SLAs
• Suggest, develop, and implement process improvements
• Awareness of expected outcomes of daily deliverables and proactive resolution of exceptions

Qualifications:

• Bachelor's Degree or equivalent with up to 3 years relevant work experience
• Ability to effectively manage competing priorities
• Ability to actively engage with team members in completion of daily tasks, problem resolution, and strategic planning
• Ability to analyze data and draw logical conclusions as to root cause
• Must be able to function in a fast-paced environment, with a strong emphasis to details
• Excellent written and verbal communication skills
• Proficient with Microsoft Excel, Word, and Outlook