ESC has an exciting opportunity for a Warranty Specialist working onsite in the Waukesha Area with our premier client, a leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies in the Midwest, Plains, and Mountain States. The Warranty Specialist plays a crucial role in efficiently processing warranty claims, ensuring a seamless experience from claim receipt to vendor payment. Reporting to the AP and Warranty Manager, the Warranty Specialist will contribute to the company's customer-focused approach with a professional and enthusiastic attitude. The position starts as a 6-month contract opportunity.

Key responsibilities include:

• Conducting general clerical duties.
• Processing a high volume of warranty and labor claims for Trane/American Standard.
• Reconciling vendor credits with the warranty system.
• Closing out claims in the accounting system.
• Running monthly reports on open claims.
• Handling customer emails and phone calls.
• Performing other duties as assigned.

Skills and Qualifications:

• Strong organizational skills.
• Attention to detail.
• Good written and verbal communication skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Fast and accurate data entry skills.
• Ability to research discrepancies in a timely manner.
• Creative thinking ability.
• Capable of managing multiple responsibilities simultaneously.

Education/Experience:

• High School Diploma or equivalent required.
• Some experience with accounting practices is preferred.
• Customer service experience is advantageous.