Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 271-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 24,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are currently seeking a passionate hospitality professional to join our award-winning team as a full-time Assistant Housekeeping Manager. If you have an eye for detail and a dedication to excellence, we'd love to meet you.

Position Summary

The Assistant Housekeeping Manager assists the Housekeeping Managers with the daily operations and responsibilities of the Housekeeping department. Our ideal candidate will provide training, coaching and counseling to all housekeeping colleagues, ensuring that all assigned work areas are cleaned, organized and maintained according to the standards established by Santa Monica Proper.

Job Responsibilities:

• Monitors quality of rooms and public areas by conducting and documenting inspections for cleanliness
• Anticipates guest needs, responds promptly, acknowledges guests, and follows up to ensure guest satisfaction
• Assumes the role and responsibilities of a traditional housekeeping coordinator on given shifts
• Attends pre-shift briefings and lineups and informs operational feedback provided
• Assists Housekeeping Managers in weekly scheduling and posting work schedules
• Supervises Room and House Attendants in a prompt and efficient manner
• Reviews daily banquet event orders to ensure that all requests are followed
• Ensures that uniforms are maintained in clean and good condition and reordered in a timely manner so as not to inconvenience colleagues
• Oversees the movement of furniture and ensures it is done in accordance with safety and proper care policies and procedures
• Complies and enforces hotel and department policies, procedures, and standards.
• Responsible for adhering to Proper’s Fundamentals and Ethos
• Understands and adheres to performing additional duties as necessary and assigned
• Monitors and tracks the status of out-of-order rooms then updates accordingly
• Communicates department and guest needs as needed to housekeeping colleagues using systems (i.e. Alice, telephone, etc.)
• Documents guest requests for housekeeping items and services and assigns to respective colleagues and/or departments for completion and follow up to ensure guest satisfaction
• Issues items to Room Attendants for delivery to guest rooms. Follows up on return of items.
• Prepares and distributes assignment sheets to assigned staff and updates assignment boards. Communicates additions or changes to the assignment boards as needed.
• Prepares, posts, and submits daily sign-in sheets
• Responsible for the administration and compliance of lost and found items
• Responsible for ensuring the maintenance, quality, and invoicing of the laundry and uniforms
• Understands and adheres to performing additional duties as necessary and assigned
• Ensures the department is stocked with the necessary supplies to support colleagues

Qualification Standards:

Specific Job Knowledge, Skills & Abilities

• Ability to read, write, and speak English and Spanish
• Proficiency in computer programs
• Good organizational, interpersonal, and administrative skills
• Working knowledge of proper chemical handling
• Ability to work collectively and cohesively with a team and across multiple departments

Education

• High school graduate or equivalent vocational training

Experience

• Minimum 3 years in Housekeeping related work experience, preferably in hospitality and luxury or lifestyle hotels
• Minimum 3 years in Guest relations experience

Physical Demands

• Standing, sitting, and walking are required throughout the shift for extended periods of time
• Must be able to lift, carry, push, pull, and place objects weighing less than or equal to 50lbs.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks
• Able to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Work Environment

Work may be performed in Guest Rooms, Guest and Service Corridors, and Housekeeping Office. Job may involve working:

• Under variable temperature conditions (or extreme heat or cold) and noise levels
• Around fumes, odor hazards, dust, mite hazards, and/or chemicals

Grooming

All colleagues must maintain a neat, clean, and well-groomed appearance per Proper’s uniform guidelines.

Other

Due to the cyclical nature of the hotel, colleagues may be required to work varying schedules to reflect the business needs of the operation. Colleagues must be able to work flexible schedules and willing and able to work shifts that may include evenings, nights, weekends, and holidays.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.