Our global client is one of the largest and fastest-growing hospitality companies. They are looking for a Product Manager to join to assist with enhancements needed for the buildout of programs that support Franchise Owner Relations Group (FORG).

POSITION RESPONSIBILITIES:

• Provide day to day support for 4 portals and maintain multiple applications looking for ways to improve the platforms and build system efficiencies

• Bring the voice of the customer (internal and external) into the design and prioritization of enhancements.

• Create the roadmap for the various application enhancements based on guidance from FORG, resources, and budget.

• Ensure the development team has a thorough understanding of even the most complex requirements.

• Inspect completed work against requirements, customer needs, and business needs.

• Evolve and optimize features based on ongoing feedback.

• Gather and evaluate application needs through interviews and requirements gathering sessions, including customer usability sessions.

• Effectively communicate project status to team members and stakeholders in a timely and clear fashion

• Liaise with project stakeholders on an ongoing basis to communicate status, new developments, acquire approval and buy-in, and gather feedback.

• Manage small projects that span across multiple applications including Renovations, Brand Health Portal, HyLink, and HyQuality.

• Proficient in Angular and React.

• Hold daily stand up calls and manage the development team via Jira or other agile tool.

• Develop and maintain project schedules to be used in tracking project milestones, dependencies, and deliverables. Identify and manage project dependencies and critical path.

• Track completion of tasks and follow up as needed to ensure timelines are met.

• Capture feedback from users and document changes for the product backlog. Also, assist in providing clear, thorough requirements and product specifications for the backlog.

• Create and maintain project documentation including but not limited to testing plans, training materials, presentations, standard operating procedures and communication plans

• Perform product testing, issue management, documentation, escalating when necessary, and ability to take corrective action.

• Develop and deliver progress reports, proposals, and presentations at varying audience levels, including senior management.

EXPERIENCE AND QUALIFICATIONS:

• Minimum of 5 years total work experience as a Product Manager.

• Proficient in Office suite and agile tools (ie Jira/SmartSheet).