Seeking a new opportunity? Don’t miss this role!

• Dahl Consulting is currently partnering with a leading real estate company. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Member Services Coordinator for a permanent role. Interested? Get more details below!
• Worksite Location: Edina, MN
• Pay: $43,000/annually

What you’ll do as a Member Services Coordinator:

Support members, visitors and guests by providing professional, accurate and timely response to inquiries via phone, in-person, and email

• Resolve issues that arise using documentation and departmental resources
• De-escalate situations involving dissatisfied members offering patient assistance and support
• Utilize technology to address member needs
• Collaborate with other staff and key stakeholders to support continuous improvement in customer service
• Responsible for special projects or areas of focus as needed by the department
• Engage in the organization’s mission and values
• Collaborate with MAR staff by valuing people, teamwork, relationships, and wellbeing

What you need to become a Member Services Coordinator:

• 2+ years of administrative, customer service, or call center work experience
• Excellent phone skills and ability to listen empathically and problem solve
• Excellent written and verbal communication skills
• Ability to analyze and solve problems in a fast-paced environment
• Strong customer centric orientation
• Proficient in Microsoft Office products (Excel, Word and Outlook)
• Prior experience with, or willingness to learn, phone software and CRM tools
• Ability to take a solution-based approach to overcoming challenges and remains resilient
• Ability to meet challenging situations and unsatisfied customers with calm and patience