Responsibilities:

• Keeping a sufficient supply of consumables in stock

• Maintain an organized storage area and keep track of all consumable inventory

• Monitoring of all output devices to ensure they have sufficient toner

• Replace consumables within contracted site allotted time

• Shake toners after first low or out message is displayed

• Print demo page to make sure quality is ok (replace if bad)

• Replace cartridge immediately when empty message is displayed

• Return all customer calls received for consumables ASAP

• All consumable deliveries must be logged in the consumable delivery log

• Change maintenance kits and maintenance parts on all devices

• Perform monthly quality checks of all devices

• Clean physical printers and print demo page for quality check

• Quality checks must be performed once a month

• Answer and return all customer calls in a timely manner

• All calls must be logged in the customer inquiry log

• If needed, place a ticket in Service Now system (GSNOW)

• Conduct end-user training when needed by customer

• Maintain end-user relationship to assure high level of customer satisfaction

Qualifications:

• Printer Hardware-Clearing paper jams. replacing toner, etc.
• Filing Forms
• Report Compiling
• Analytical and Problem Solving
• Sound Administrative Skills
• Microsoft Excel
• Microsoft Word
• Be able to lift <60 lbs.
• Be able to pass background checks
• be able to pass drug test