Connect Search is looking to hire a Full Time Internal Support professional that has tier 1 and 2 experience. Our office is located at 311 S. Wacker in downtown Chicago, IL.

• $60k to $65k
• Unlimited PTO
• Paid Weekly
• Medical, Dental, Vision, and 401K for eligible employees.

We are looking for an organized, self-motivated Internal IT Support Specialist to join our team. In this role, you will provide Tier 1 and 2 support both in-office and remotely, assist with new laptop builds, manage inventory, and handle light networking tasks. You’ll work closely with our remote Senior IT Leader and help support both in-office and remote employees.

Key Responsibilities:

• Tier 1/2 Support : Troubleshoot software and hardware issues, including MS Office Suite and other applications.
• Laptop Builds : Configure and deploy new laptops for staff.
• Inventory Management : Track and manage IT hardware and software inventory.
• Light Networking : Basic understanding of switches, firewalls, and ports (no advanced configuration needed).
• Azure & Intune : Support user management tasks, including password resets, and act as a power user.
• General IT Support : Respond to IT inquiries and resolve issues for both in-office and remote teams.

Qualifications:

• Proficient in MS Office Suite (Word, Excel, Outlook, Teams).
• Experience with laptop builds and basic inventory management.
• Basic networking knowledge (switches, firewalls, ports).
• Familiarity with Azure and Intune for user management and password resets.
• Strong organizational skills and ability to follow direction with minimal supervision.
• Excellent communication skills, able to work with both in-office and remote teams.

Desirable Traits:

• Experience in IT support (Tier 1/2).
• Knowledge of remote IT support tools and processes.