Job description

Field Services

Location Warsaw US

Requirement Onsite support

Responsibilities

Need self-motivated resource who can handle tickets and be a project lead. GxP knowledge/experience is must. IT support role.

7+ yrs experience.

• Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings

• Assist network support team and other infra teams for day today troubleshooting and infra projects

• Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution

• Helps local hardware support team with checking printers and shopfloor peripherals

• Provides assistance to the hardware support team for applications or processes

• Act as coordinator for resolving incidents related to any application support in manufacturing plant

• Be a SPOC for BUIT Local support and external vendors

• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components

• Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues

• Test connectivity for changes to network including wireless and patching

• Coordinate with application owners to install the client applications and ensure that the applications launch as expected

• Coordinate with equipment vendors for repair and maintenance

• Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion

• Support base business-related IQOQ testing and technical change control activities.

Qualifications

• Minimum 5 years of experience in handling Site IT support incident management

• Should be conversant with ITIL process Service Asset management

• Must be knowledgeable in network infrastructure

• Should be knowledgeable on multiple Operating Systems DBs

• Should be able to work independently and be ready to provide support of business hours

• MES knowledge is an added advantage

• Should possess multitasking capabilities with excellent coordination skills

• Worked in pharma manufacturing plant is added advantage

Additional Requirements

• Manufacturing Experience with It Infra knowledge

• Cross Team Dept Coordination

• Project experience

• ITIL Knowledge would be preferable

• Knowledge of GxP would be add on.

Skills

GxP, Team Lead, ITIL

Thanks & Regards.

Riyaz Ansari

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