US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor

Must have: Spanish is hugely required

Need to understand networking, router, switch etc.

Level 1 support like, fixing a printer, ticket label printer, upload software etc.

Role: IT Retail Field Tech

Location: Orlando, FL (On Site)

Duration: Direct Hire

Job Description:

· Provide first point of contact for support issues at all stores.

· Able to travel daily between stores.

· Elevate complex issues/problems to appropriate team members

· Troubleshoot and correct problems on site

· Perform scheduled hardware and/or software installations.

· Assist stores with:

o Desktop applications, maintenance, and troubleshooting.

o Network Equipment installation and troubleshooting (routers, switches, access points)

o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.

o Configure and/or troubleshoot Zebra handhelds, network and label printers.

· Work to gather information, or resolve issue independently or collaboratively

· Quickly learn and retain relevant system knowledge

· Support stores during Go live opening week.

· Respond to customer inquiries and problem solving in a professional and effective manner

· Provide feedback to manager regarding service failures or customer concerns

A reasonable, good faith estimate of the $45k/Annum to $55k/Annum with Benefits for this position.