Customer Service Representative (Dispatcher)

job
  • Cynet Systems
Job Summary
Location
Irving ,TX 75084
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
09 Jan 2025
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Job Description
Job Description:
  • Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
  • Receives, processes and dispatches after hour calls for service.
  • Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
  • Generates service tickets within the service database on customer requests for service.
  • Monitors, supports and troubleshoots alarm systems.
  • cknowledges alarm received and dispatches appropriate personnel for issue at hand.
  • fter dispatch, logs call into system activity report.
  • fter hours only, contacts and dispatches on-call service technicians.
  • Generates statistical or investigative reports for management.
  • Dispatch appropriate authorities upon receipt of alarm signals.
  • Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
  • Provide quality customer service on every call.
  • Promote good listening skills.
  • Communicate clearly and effectively with customers and agencies.
  • Manage length of calls.
  • ttend monthly training sessions.
  • Be familiar with emergency procedures.
  • Review and critique recorded conversations for purposes of improving customer interaction skills.
Requirements:
  • H.S. Diploma or State Board of Education certified GED along with Related/equivalent experience or Associates Degree required.
  • ny certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
  • 1-3 years Sales or Customer Service experience.
  • Prior security call center experience is preferred.
  • CD knowledge helpful.
  • Good verbal and written communication skills to effectively communicate over the telephone.
  • Excellent customer service skills and ability to work in a dynamic fast paced environment.
  • bility to navigate a computerized data entry system or other relevant applications.
  • Knowledgeable in Microsoft Windows (Word) and the internet.
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