Customer Service Representative

job
  • Cynet Systems
Job Summary
Location
,MO
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
10 Jan 2025
Share
Job Description
Job Description:
Responsibilities:
  • Provide Customer Support using phone and email.
  • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications.
  • Provide technical problem-solving for web browsers.
  • Troubleshoot the source of issues affecting the customer's ability to access the application and respond accordingly.
  • Use customer relationship management tools to document the problems and resolution of each contact.
  • Support annual user access recertification efforts for Treasury applications.
  • Decipher diagnostic reports.
  • Process daily application audit reports and analyze results.
  • nalyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints.
Qualifications:
  • Bachelor's Degree or commensurate experience.
  • 2+ years' experience providing customer service support; preferably in a call center.
  • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
  • Excellent customer service skills required to meet customer service quality measures.
  • Use analytical skills for troubleshooting and trend analysis.
  • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support.
  • Experience implementing and improving processes.
  • Excellent verbal and written communication skills.
  • Experience effectively training customers or coworkers is recommended.
Other Smiliar Jobs
 
Technical Project Manager (Digital)
  • Wilmington, NC
  • 4 Days ago
Civil Structural Designer
  • Houston, TX
  • 6 Days ago
Supplier Engineer (Endoluminal)
  • Sunnyvale, CA
  • 7 Days ago
Manufacturing Technician Contractor
  • Londonderry, NH
  • 1 Days ago
Material Handler
  • Irvine, CA
  • 1 Days ago
Senior Engineering Technician
  • Hillsboro, OR
  • 1 Days ago
Healthcare Portal Access Specialist
  • Reston, VA
  • 9 Hours ago
Customer Service Representative (Dispatcher)
  • Irving, TX
  • 9 Hours ago
Security Customer Success Analyst
  • Richmond, VA
  • 8 Hours ago
Senior Clerk
  • Worcester, MA
  • 4 Hours ago
File Clerk
  • Albany, NY
  • 3 Hours ago
Enrollment Technician
  • Washington, DC
  • 3 Hours ago
Customer Service Representative
  • Palo Alto, CA
  • 7 Days ago
Customer Service Representative
  • Irvine, CA
  • 7 Days ago
Customer Service Representative
  • Schuylerville, NY
  • 7 Days ago