Security Customer Success Analyst

job
  • Cynet Systems
Job Summary
Location
Richmond ,VA 23214
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
09 Jan 2025
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Job Description
Job Description:
Responsibilities:
  • Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
  • ccount Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
  • nalysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
  • Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
  • Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
  • Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
  • Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
  • Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.
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