We are looking for an enthusiastic, customer-focused individual to join our sales team at The Millennium Knickerbocker Hotel, part of Millennium Hotels & Resorts. The Sales Manager will handle proactive & reactive sales activities, adopting a total account management approach. This is a great opportunity for an individual wanting to expand their sales experience across multiple market segments and different customer groupings.

Keys to success:

Work with hotel management team to determine key needs for the business

Identify opportunities and implement sales actions to address needs, developing new group, catering & transient business opportunities for hotel

Develop existing client relationships to increase production from existing accounts

Total account management of assigned account portfolio

Roles & responsibilities

Research the market to identify potential companies and business opportunities for the hotel, maximizing market intelligence available (i.e. Agency360, ZoomInfo, Cvent Sales Navigator)

Account-manage assigned accounts, ensuring potential for hotel is identified and actions are implemented to secure business from these accounts

Conduct twenty sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)

Develop relationships with all levels of client base, from bookers up to senior management

Contract new local business travel accounts to use the hotel and its services

Meet with existing and potential clients and carry out site inspections

Follow-up- on sales enquiries promptly and focus on achieving a high level of conversion to definite business

Respond to client enquiries, including contract rates requests (RFPs), group rates and general enquiries across all channels (i.e. Lanyon, Cvent, MeetingBroker, email, direct),

Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely manner

Issue contract to client upon confirmation, follow-up for signed return and deposit

Meet with clients to discuss final details of group/meeting/event

Maintain bookings, contacts and activities records up to date in Delphi

Job Requirements

Excellent customer service and communications skills, solution driven

Ability to work independently with little supervision self-starter

Knowledge of working with Delphi FDC System (highly desirable)

Manage challenging situations in a calm and professional manner

Ability to assess and process information accurately, including essential mathematical calculations

Education:

College / university degree desired, or a combination of education and relevant work experience that provides the required knowledge, skills and abilities

Experience:

2+ years in a Sales capacity

1+ years working in a hotel

Amadeus Delphi FDC experience would be a benefit

Perks

• Sales incentive
• Tuition Reimbursement
• Daily meals
• 6 paid Holidays
• Vacation Pay
• 1 year 5days
• 2-4 years 10 days
• 5-9 years 15 days
• 10+ years 20 days
• Employee discounts in 140 hotels worldwide
• 401(K) Matching up to 3.5%
• Family Medical Leave
• Flexible Spending Account (FSA)
• Paid Sick Days
• Health Medical, Dental and Vision Benefits
• Life & Disability Insurance

About Millennium Hotels and Resorts

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Occupying the best locations in gateway cities around the world, MHR has the perfect address for business and leisure travelers. M&C is the hotel arm of Singapore-listed global property company City Developments Limited, and a member of the Hong Leong Group. Visit for more information.