Customer Service Representative
Department: Mark Rink
Employment Type: Full Time
Location: Raleigh, NC
Compensation: $17.45 - $24.00 / hour
Description
Job Description: Customer Service Representative
Position Overview:
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers, the CSR plays a crucial role in delivering exceptional service, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities

• Provide accurate product or service information and assist customers with understanding features, benefits, and usage.
• Maintain a thorough understanding of company policies, procedures, and offerings to answer questions effectively.
• Process orders, returns, refunds, and exchanges in a timely and accurate manner.
• Document and update customer interactions, inquiries, and resolutions in the company's CRM system.
• Proactively identify customer needs and recommend solutions or services.
• Collaborate with other departments (e.g., sales, technical support) to address and resolve customer concerns.
• Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.

Skills, Knowledge and Expertise

• High school diploma or equivalent (required); associate or bachelor's degree (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using customer service software, CRM tools, and basic computer applications (e.g., Microsoft Office).

Benefits

• Opportunities for career growth and advancement within the company.
• Comprehensive training and professional development.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Friendly and supportive work environment.