Customer Service Representative
Department: Swipe Say Easy
Employment Type: Full Time
Location: Louisville, KY
Compensation: $18.50 - $27.50 / hour
Description
Location: Louisville, KY
Employment Type: Full-Time
Salary Range: $18.50 - $27.50 Hourly (based on experience)
Position Overview
Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you!
Key Responsibilities
Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Resolve customer issues and provide solutions in a professional and efficient manner.
• Educate customers on Swipesay's products, services, and policies.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Assist with account setup and troubleshooting technical issues.
• Identify opportunities to enhance customer satisfaction and loyalty.

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and customer support tools.
• Ability to handle multiple tasks and work efficiently under pressure.
• Problem-solving skills and a positive, customer-first attitude.

Benefits

• Comprehensive health insurance (medical, dental, and vision).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick days, and holidays.
• Professional development and training opportunities.
• Employee wellness programs and resources.
• Flexible work environment with a focus on work-life balance.