Customer Service Assistant Department: Emerald Logistix
Employment Type: Full Time
Location: Beaumont
Compensation: $17.25 - $23.50 / hour
Description We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional service and ensuring a positive customer experience. This role requires excellent communication, problem-solving skills, and a proactive attitude to handle inquiries, resolve issues, and maintain customer satisfaction.
Key Responsibilities - Respond promptly to customer inquiries via phone, email, chat, or in-person interactions.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently while maintaining professionalism and empathy.
- Maintain and update customer records in the company's database.
- Collaborate with other departments to resolve customer concerns and improve service delivery.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Monitor and manage customer feedback, escalating unresolved issues to supervisors when necessary.
Skills, Knowledge and Expertise - High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude, patience, and ability to handle stressful situations calmly.
Benefits - Competitive salary
- Growth opportunities within the company
- Comprehensive health benefits
- Paid time off and holidays
- Collaborative and supportive work environment
- Opportunities for professional development