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Banking Customer Service Contract: Jacksonville, Florida, US
Salary Range: 30.00 - 30.00 | Per Hour
Job Code: 357503
End Date: 2025-02-09
Days Left: 29 days, 2 hours left
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Must Have - 3-5+ years of prior contact/call center experience in a banking or financial enterprise.
- Strong soft skills - "client delight"
- Ability to multitask between different computer screens while on the phone with a client resolving an issue.
- 3-5 years Research background.
- Example. Back/middle office work - review reporting, analyzing, etc.
- Quick learner, note taker
- Self-motivated - works independently.
Plusses: - Banking/treasury experience ideal
Day to Day - looking for an exceptional Customer Service professional to support the treasury team for a banking enterprise. This is more than a basic customer service function - it's much more in-depth:
- Requires a research driven person
- They deal with every treasury product, every level of client (commercial - business banking, 5 mil-2 bil in revenue client) and enterprise employee.
- Must have the ability to resolve challenging issues
- Ability to navigate multiple systems, multitasker
- Many different systems to learn
- On the phones, answer 25- 30 calls/daily - phone all day. (they don't have talk time metrics - it's about resolving the issue - avg talk time 10 min, won't be rushed, but will be monitored).
Job Requirement Reach Out to a Recruiter - Recruiter
- Email
- Phone
- Kajri Maheshwari
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