Cisco ICM (Intelligent Contact Management) Developer and Design

Summary

• Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.
• Project team member for projects large in scope and high complexity; may be enterprise wide.

Required Skills/Experience

• Cisco UCCE Cisco Unified Contact Center Enterprise (ICM)
• Cisco Finesse
• Advanced SQL
• eGain Analytics

Preferred Skills/Experience

• CRM Integrations
• Cyara Testing Tool
• Verint Workforce Optimization Suite

Education/Certifications

• Five (5) years of relevant system solution development, testing and implementation work experience
• Bachelor’s degree in related field