Position: Level II IT Support Specialist

Location: Jacksonville, FL

Full Time - Hourly

Overview:

We are seeking a motivated IT professional to handle advanced technical support and ensure exceptional customer service. This full-time role involves troubleshooting, system administration, and collaborating in a fast-paced environment.

Key Responsibilities:

• Troubleshoot and repair PCs, printers, scanners, and network issues.
• Provide advanced support for Windows 10/11 and manage user accounts.
• Assist end-users with escalated issues via desk-side and remote support.
• Handle imaging, deployment, and maintenance of desktop/laptop systems.
• Install, configure, and update software.
• Maintain technical documentation and knowledge base articles.
• Manage audio/visual equipment and vendor relationships for repairs and upgrades.
• Work with infrastructure teams on server maintenance and projects.
• Stay updated on technology trends and suggest improvements.
• Mentor Level I support team members.

Qualifications:

• 2+ years of IT support experience.
• Strong problem-solving, teamwork, and customer service skills.
• Knowledge of operating systems, hardware, and software.
• Proficient in Microsoft Office tools (Word, Excel, Outlook, Teams).
• Self-motivated with the ability to multi-task and prioritize.

Education:

• High school diploma or GED required; associate or bachelor’s degree preferred.