Desktop Support

Onsite - NYC 10004 (5 days a week)

W2 Contract (Ongoing - no end date)

• No C2C
• No H1
• No EAD

$35-40 an hour

Responsibilities:

• Provide in-person Level 1 & 2 Support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
• Support with network connectivity issues (Wi-Fi, VPN, wired)
• Perform routine maintenance and updates on systems
• Document and track support requests in the ticketing system

Required Skills/Experience:

• MAC Experience is a must
• 3-5 years experience in Support/Sys Admin
• Experience with Networking concepts (TCP/IP Protocols, etc)
• Experience with Google Workspace and M365
• Experience with Active Directory