Job Title: Air Freight Coordinator
Location: Carson, CA (onsite Monday-Friday 9:00am-6:00pm)
Pay: $22–$30/hour (depending on experience), Non-Exempt (hourly position)
Responsibilities
- Air Cargo Operations
- Manage air import and export shipments.
- Process documentation, including airway bills, invoices, and customs declarations.
- Plan and direct the flow of air traffic for international shipments.
- Open shipment files in the dedicated software system.
- Stakeholder Communication
- Coordinate with airlines, freight forwarders, customs brokers, and other partners.
- Resolve shipment issues or delays professionally.
- Negotiate with domestic customers and mediate with foreign clients to reach agreements.
- Compliance and Regulations
- Ensure adherence to customs, aviation, and local regulations.
- Stay informed about regulatory changes and update processes accordingly.
- Handle dangerous goods shipments in compliance with safety standards.
- Assist clients with certification, physical inspections, and packaging arrangements for hazardous goods.
- Inventory and Tracking
- Use tracking systems to monitor cargo movement.
- Maintain accurate shipment records and provide status updates.
- Communicate shipment delays or documentation issues to clients and agents.
- Customer Service
- Provide exceptional service by addressing inquiries and offering tailored shipping solutions.
- Build and maintain strong client relationships to encourage repeat business.
- Team Collaboration
- Coordinate with other departments, such as sales and warehouse teams.
- Support colleagues, supervisors, and department managers as needed.
- Problem Solving and Improvement
- Identify process inefficiencies and recommend improvements.
- Handle unexpected issues, such as delays or damaged cargo, proactively.
- Reporting and Analysis
- Prepare reports on shipment status, performance metrics, and operational challenges.
- Analyze data to identify trends and improve processes.
- Facilitate billing by preparing transaction reports for all stakeholders.
- Cost Management
- Monitor operational costs to maintain profitability.
- Negotiate rates with service providers to achieve cost-effective solutions.
- Training and Development
- Train new employees on procedures and company policies.
- Share industry best practices and updates with the team.
- Documentation and Recordkeeping
- Verify shipping documents for accuracy.
- Maintain organized records of all transactions and shipments.
Knowledge, Skills, and Qualifications
- Minimum of 2 years of experience in air export operations is preferred.
- Strong interpersonal skills and the ability to communicate effectively.
- Proactive, organized, and capable of multitasking.
- Proficiency in Microsoft Office and general computer skills.
- Excellent written and verbal communication skills.
- Experience with GoFreight software is a plus.
- Familiarity with air import operations and freight forwarding is preferred.
- Fluency in English (written and spoken) is required.
Additional Requirements
- Must pass a TSA background check and a pre-employment background screening.
Benefits
- Comprehensive Medical, Dental, and Vision insurance
- 401(K) retirement plan
- Paid Vacation, Sick leave, and 14 paid holidays
This role is a great opportunity for individuals with experience in air cargo operations, who are proactive, detail-oriented, and thrive in a fast-paced logistics environment.
ABOUT ACCURATE PERSONNEL
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