Job Title: Logistics Manager

Location: Allentown, PA (onsite)

Pay: $58,000 - $65,000 (+ bonus potential)

Job Purpose:

The Logistics Manager provides functional guidance to employees regarding the planning and support of operations. This role ensures the operation complies with all applicable laws, government regulations, and internal policies and procedures.

Essential Duties and Responsibilities:

(May include but are not limited to):

• Manage workflow, task execution, and the integration of all functions at the site.
• Implement and ensure compliance with Standard Operating Procedures (SOPs). Ensure all employees are trained and adhere to these policies, reporting any non-conformances for correction.
• Oversee the proper processing of load quote requests, ensuring accuracy, timeliness, and professionalism.
• Train and guide Dispatch Agents in carrier selection, communication, and ensuring customer satisfaction.
• Maintain proactive communication with customers regarding shipment status.
• Act as the primary point of contact for carriers, building relationships, and expanding the registry of carrier companies to optimize cost and efficiency.
• Ensure timely and accurate processing of documentation and reports.
• Document communication and follow-up efforts to ensure carrier performance meets customer expectations.
• Negotiate terms and rates with shippers and carriers in the absence of carrier contracts or systems.
• Monitor and record carrier performance, working closely with the Regional Logistics Manager to improve processes and services.
• Exercise discretion and good judgment, understanding the broader impact of decisions.
• Troubleshoot shipment issues as they arise.
• Evaluate employee performance, providing development opportunities and fostering a positive work environment.
• Lead by example in delivering exceptional customer service and maintaining morale.
• Attend meetings and ensure coverage during weekends, holidays, and long hours as needed.
• Step in to maintain operations during the absence of key individuals in the department.
• Be on call 24/7 for emergencies, staffing concerns, or operational needs.
• Perform other duties as assigned.

Education and Experience Requirements:

• Degree in a related field or 5+ years of equivalent experience in transportation or logistics, including customer processing, route delivery procedures, transportation, brokerage, or 3PL environments.
• 2+ years’ experience in a manager/supervisor or lead position in traffic or a related field.
• Understanding of DOT rules and regulations, vehicle weight capacities, and load specifications.
• Flexibility to work graveyard hours, weekends, holidays, and overtime as required.
• Proven leadership abilities with experience in coaching, counseling, and conflict resolution.
• Strong organizational and time management skills.
• Ability to manage stress and adapt readily to change in a fast-paced environment.

Computer System Skills:

• Proficiency in Microsoft Word, Excel, Outlook, and related applications.
• Knowledge of Transportation Management Systems (TMS) for load processing, quote requests, and shipment tracking.
• Preferred experience with software such as TruckMate, PC Miler, Fleetmatics, or RoadNet.
• Strong analytical skills, with the ability to extract, compile, and analyze data.

Reasoning Ability:

• Excellent written and verbal communication skills, with the ability to interact effectively at all levels of management. Bilingual skills are a plus.
• Proven ability to manage and lead a diverse workforce.

Physical Demands:

• Ability to lift up to 10 lbs.
• Prolonged periods of sitting at a computer.
• Occasional climbing of stairs.

Work Environment:

• Distribution center environment with variable temperatures.

ABOUT ACCURATE PERSONNEL

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