Summary:

The Case Management Business Technology (CMBT) Support Specialist functions as the catalyst for the operational work products to support the Case Management Business Technology team. This role will participate in product requirements information gathering, application implementation, workgroups, facilitate conversation, capture ideas, and synthesize stakeholder input to produce tangible work products to provide data flow diagrams, business requirements, product/application documentation, reinforce operational expectations, and improve organizational efficiency for the CMBT Team.

Major Responsibilities:

• Assists Case Management Business Technology leaders in managing and executing complex, enterprise-scale operational initiatives to support l Case Management Business Technology
• Promotes cooperation and collaboration from a wide variety of stakeholders including business and technical leaders, subject matter experts, and external stakeholders.
• Leverages communication and empathy to understand and diffuse tension and/or miscommunication between stakeholders that could prevent progress toward achievement of goals.
• Identifies and manages risks to project delays or completion.
• Manages, assigns, and performs data analysis including leveraging data, data set, and data analytics tools such as Excel, QlikSense/Qlikview, Power BI, etc. to evaluate data against strategic company goals and demonstrate process and efficiency improvements.
• Writes product overviews and status reports; understands and includes high-level requirement and associated help to identify costs: understands stakeholders and provides recommendations and solutions to achieve business goals.
• Assesses the complexity of business or technical problems to determine the effort required for process design/improvement.
• Serves as the primary point of contact for assigned project efforts; routinely briefs key stakeholders on different aspect of assigned initiatives; represents the project(s) in various project governance and inter-department forums.
• Oversees the development of or directly develops project charters, communication and change management plans, and measurement collection plans to ensure successful project execution
• Ensures processes are mapped accurately and data is collected then analyzed; draws conclusions from data and documentation;
• Reports findings to executive sponsors and stakeholders; consults on or directly creates improvement solutions to resolve issues;
• Ensure control plans are in place and processes are documented for the process owner; defines and tracks project milestones related to the above activities.
• Assists Case Management Business Technology (CMBT) leaders in developing PowerPoint presentations to support business owners following company Healthcare templates and guidelines.
• Performs other duties as assigned
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Education & Experience:

• Bachelor's degree
• 3+ years of experience in product or program management
• OR equivalent combination of education and/or experience

Knowledge, Skills, Abilities, Behaviors:

• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and company.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of company.
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of company by challenging others to excel and hold themselves and others accountable for achieving results.